Should you buy your new mattress online without seeing it in person?

Written by in First Home Buyer


Buying a new mattress is a big decision especially since you’ll be spending a third of your life sleeping on it. With competition booming in the mattress industry, there has been a recent explosion of options to purchase new mattresses online which brings forth the debate on whether you should buy your new mattress online without seeing it in the flesh.

Advantages of buying a new mattress online

Usually cheaper

Without having to deal with any overhead costs such as hiring salespeople, leasing floor areas and so on, buying a mattress online can save you 25 to 50 percent compared to buying the same quality mattress in a brick and mortar store. Online mattress companies tend to also throw in a few extra savings such as no sales tax or free delivery and maybe even free returns.

It’s convenient

Without having to leave your home to make a big purchasing decision, the idea of shopping online for a mattress proves to be extremely convenient. At the comfort of your own time and space, buying a mattress online allows you to compare model specifications of different mattresses without having a salesperson watching over your shoulder. You are no longer restricted to physical shop opening hours and have the leisure to shop as early or late as you want.

Easy delivery

As online mattress companies operate a full-service in-home delivery, it is more than likely they will be able to coordinate a convenient time that will suit you with many even offering deliveries on weekends.

No pushy salespeople

Hate that feeling of someone hovering over you trying to pressure you into buying something you’re probably going to regret later? Lucky for you, you won’t have to worry about pushy salespeople when shopping online for a new mattress. With detailed specifications and information about each mattress laid out on individual product pages, you’ll have all the information you need to decide whether the mattress is a good match for you. You won’t have to rely on what a salesperson says as you can easily find online customer reviews for the same product to see what verified purchasers have to say.

A long trial period

Because you don’t have the opportunity to see the mattress in person before purchasing it, most online mattress companies offer long trial periods that allow you to change your mind about your purchase. With most brick and mortar stores only offering trial periods of 30 days, many online mattress stores offer generous trial periods of at least 100 days.

Free Delivery and maybe returns

Free delivery options are more common when buying a new mattress online. Depending on the online mattress company, you may even land yourself free returns.

A woman lies on a mattress reading a book.


While you are on the hunt for a new mattress, don’t forget to check out the best ways to make the most of a small bedroom.

Disadvantages of buying a new mattress online

Can’t try before you buy

When you buy online, you may have to take the risk of the unknown. Some online mattress companies won’t let you try before you buy so you won’t be able to feel the mattress beforehand to get an accurate understanding of quality and comfort. You’ll often just have to take someone else’s word for it.

You have to do more research

Because you don’t have a pushy but knowledgeable salesperson breathing down your neck telling you which mattress is the best, you’ll have to rely on yourself to do the research and find out which mattress is right for you.

You have to deal with your old mattress

Many in-home delivery services offered by brick and mortar stores often include taking your old mattress away. Unfortunately, some online mattress companies only drop your new mattress by the door and you’re left on your own to deal with your old one.

No extras

One of the joys of shopping in brick and mortar stores is the possibility of hustling some free extras. This isn’t the case for online mattress stores where you will only be entitled to the goods that you purchase and nothing more.

Restricted personal assistance

Unless you’re calling a hotline provided by the online mattress company, you usually won’t get the same level of personal assistance online as you would in a brick and mortar mattress store. There isn’t someone there ready to help you at any given moment and you would have to make an effort to call the online mattress company to have your queries answered during their operating hours.

General Advice

When looking to buy a new mattress online, it’s paramount that you do your homework to find the best mattress for a comfortable sleep. Be sure to go with online mattress companies that offer at least a 100 day comfort guarantee which allows you to make returns if you’re not happy with it, a best price promise ensuring that you get the best deal possible, a solid warranty period (some companies do 20 year warranties), free express delivery and free old mattress removal where possible.